Broomhill Manor Country Estate

The booking contract is between Broomhill Manor Country Estate (referred to as “us” or “we”) and the person making the booking and the members of their party (referred to as “you” or “your”).  The Contract is subject to UK law.  The Contract will not take effect until the deposit is received.  The lead booker must be at least 18 years of age and must supply the names, addresses and ages of the party.

Bookings and Payment

Bookings will be confirmed upon receipt of the deposit of 35% of the full cost of the holiday.  The balance will be due six weeks prior to the commencement of the holiday.  We reserve the right to cancel a holiday where payment has not been received by the due date.  If the booking is made within 6 weeks of the start date, the full cost of the holiday will be required at the time of booking.  Once you have a confirmed booking (the deposit has been paid) you are liable for the full rental cost even if you subsequently cancel.  Payment can be made by MasterCard, Visa or Bank Transfer. Any cheques should be made payable to Broomhill Manor Country Estate Ltd.

Cancellation of bookings made after 14th April 2020

All bookings made after 14th April 2020 for arrival after August 1st 2020 are protected for cancellation by Broomhill Manor Master Cancel programme.

  •  Cancel your booking, without giving a reason, between 60 and 2 days prior to arrival for a full refund of your accommodation costs
  •  Book with confidence, knowing that if you cancel for any reason, you will be returned your costs
  •  No forms to fill in, no doctor’s notes or any evidence required
  •  Simply notify us by email of your cancellation and you will be reimbursed within 7 days of the arrival date of your original booking
  •  There is no refund cover for the last 2 days before arrival and therefore you should take out your own insurance to cover for this eventuality

Claims resulting from either of theses two items are not covered:

  • Nuclear radiation or radioactive contamination.
  • War & terrorism.

Cancellation of bookings made before 14th March 2020

We must be notified immediately by phone and also in writing of any cancellation.  We will endeavour to re-let the cottage.  If we are able to re-let your booking, we will refund to you the final letting price (which may be less than you paid) less a small administrative charge.  If we are unable to re-let your booking, the booker is legally responsible for the balance in full and any refund, part refund or booking deferral, will be at the sole discretion of the owner.

Cancellation Insurance

Broomhill Master Cancel covers you for a full refund from 60 days before you arrive till 2 days before you arrive. To ensure you are covered for the last 2 days before arrival, we strongly recommend your own personal cancellation insurance is taken out.

Arrivals, Departures and Period of Hire

Bookings are from 4.00pm on the day of arrival until 10.00am on the day of departure.  Late departures may result in you being charged a further day’s rental.  The property is only to be used for the purposes of holiday during the period booked and not for any other purpose or period of time.  There is no relationship created of Landlord and Tenant between the parties.  You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

Number of persons using the Property

The maximum number of guests is stated on the website.  Under no circumstances can extra guests be accommodated.  We reserve the right to decline accommodation if this condition is not observed.

Visitors

Any persons other than members of your party may not use the facilities at Broomhill Manor.

Towels and Linen

All bed linen, towels and kitchen towels are supplied, with the exception of swimming/beach towels and cot bedding.

Rules and Procedures

Guests are required to familiarise themselves with and observe the rules and procedures of Broomhill Manor contained within the Information Book in each property, particularly regarding Health and Safety around the swimming pools, in the grounds and while using hot-tubs.

Liability

Whilst every effort is made to ensure the safety of guests, the cottages and facilities at Broomhill Manor are used entirely at your own risk.  Broomhill Manor, its employees and representatives shall not be liable for any loss or damage to your property howsoever arising.  You must take all necessary steps to safeguard your personal property and baggage.  No responsibility can be accepted for loss or damage to motor cars.

Damage and Care of the Property

You are responsible for the property during the Holiday Period and are expected to take reasonable care.  The cottage is thoroughly cleaned prior to the hirer’s arrival and the booker undertakes to leave the cottage, furniture and equipment clean and tidy at the end of the hire period.  We reserve the right to demand the immediate withdrawal of any persons behaving in a manner detrimental to the property or comfort of other guests.  All damage and breakages are the legal responsibility of the booker and should be made known to the owners.  If you lose a key we will replace it upon your paying for the cutting of a new one.

Pets

In view of the proximity of horses and farm animals, we only allow a small number of well-behaved dogs by prior arrangement in certain cottages.  We do not charge for dogs, but we do reserve the right to charge for any additional cleaning services or damage they may cause.  Dogs must be kept on leads when walking within the grounds and must not be left unattended in your cottage.

Smoking or Vaping

Smoking or vaping is not allowed in any of the cottages or internal public areas and any breach of this condition could result in a cleaning charge.

Fire Safety

Candles, fireworks, indoor smoking and similar fire hazards are not allowed. Guidance for the use of wood burners must be observed. Familiarise yourself with the Fire Safety Emergency Plan.

Right of Entry

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out necessary repairs and maintenance.

Complaints

We make every effort to ensure that you have an enjoyable stay but if you have any problem or cause for complaint, please contact us immediately to give us the chance to resolve it during your stay.

Privacy Notice

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