Broomhill Manor Country Estate

The booking contract is between Broomhill Manor Country Estate (referred to as “us” or “we”) and the person making the booking and the members of their party (referred to as “you” or “your”).  The Contract is subject to UK law.  The Contract will not take effect until the deposit is received.  The lead booker must be at least 18 years of age and must supply the names, addresses and ages of the party.

Bookings and Payment

Bookings will be confirmed upon receipt of the deposit of 35% of the full cost of the holiday.  The balance will be due six weeks prior to the commencement of the holiday.  We reserve the right to cancel a holiday where payment has not been received by the due date.  If the booking is made within 6 weeks of the start date, the full cost of the holiday will be required at the time of booking.  Once you have a confirmed booking (the deposit has been paid) you are liable for the full rental cost even if you subsequently cancel.  Payment can be made by MasterCard, Visa or Bank Transfer. Any cheques should be made payable to Broomhill Manor Country Estate Ltd.

Cancellation of new bookings made between 18th April and 1st August 2020 for arrival before August 1st 2020

To help you plan and book with confidence during the uncertain weeks as we start to come out of lockdown, we are able to offer special bookings terms for your new holiday booking.

For any new holiday booked from 18th April for arrival before 1st August, you can book your holiday with the standard 35% deposit and balance 6 weeks before arrival. In the sole event that, due to Covid-19 lockdown restrictions still being in place you are unable to get here, or we are unable to be open to provide your holiday, we guarantee to refund all monies paid.  This applies solely to cancellation due to Covid-19 lockdown and all other cancellation terms in Sections 1 and 2 below, apply.

Cancellation of new bookings made after 14th April for arrival from 1st August 2020

All new bookings for arrival after August 1st 2020 are protected for cancellation by Broomhill Manor Master Cancel programme.

  •  Cancel your booking, without giving a reason, between 60 and 2 days prior to arrival for a full refund of your accommodation costs
  •  Book with confidence, knowing that if you cancel for any reason, you will be returned your costs
  •  No forms to fill in, no doctor’s notes or any evidence required
  •  Simply notify us by email of your cancellation and you will be reimbursed within 7 days of the arrival date of your original booking

Claims resulting from either of theses two items are not covered:

  • Nuclear radiation or radioactive contamination.
  • War & terrorism.

Cancellation of bookings made between 8th March 2020 and 18th April 2020 

We must be notified immediately by phone and also in writing of any cancellation.  We will endeavour to re-let the cottage.  If we are able to re-let your booking, we will refund to you the final letting price (which may be less than you paid) less a modest administrative charge.  If we are unable to re-let the cottage, the booker is legally responsible for the balance in full subject to the terms below.

  1. Cancellation by you

1.1          If you change your mind and would like to cancel your booking, please contact us in writing as soon as possible. Please note that any refund given to you when cancelling your reservation may be subject to deductions, as set out in these terms.

1.2          If there are fewer than 90 days before the start of your stay, any refund we give you will be subject to:

1.2.1            any costs we have incurred in administering your booking or making specific arrangements for you (for example, where you have requested certain activities, additional facilities, etc.); and

1.2.2            our ability to find an alternative booking. If we are unable to find an alternative guest for the period of your booking, we will not offer you a refund. If we are able to find an alternative guest for the period of your booking, you will be entitled to a refund equal to the lesser of:

(a)                  the full cost of your booking, less our administrative charges described above; or

(b)                  the fee paid by the alternative guest for the accommodation, less our administrative charges described above, and

any refund under this clause will be made within 14 days of the booking start date.

1.3          If there are more than 90 days before the start of your stay, we will offer you a full refund on cancellation, subject to any costs we have incurred in administering your booking or making specific arrangements requested in respect of your booking (for example, where you have requested certain activities, additional facilities, etc.). Any such refund will be made within 14 days of written confirmation of your cancellation.

1.4          Unless the circumstances described in clauses 1.2 or 1.3 apply, we will not refund any booking fees paid in the event of your cancellation for a Force Majeure Event (please see definition below). It is your responsibility to ensure that you have adequate insurance in place to cover any loss or damage that you may suffer as a result of cancelling all or part of your stay with us and any associated costs.

  1. Cancellation by us

2.1          If Broomhill Manor’s performance is hindered or prevented by a Force Majeure Event (please see definition below), Broomhill Manor may, at its sole discretion, offer you:

2.1.1            a full refund; or

2.1.2            alternative holiday dates; or

2.1.3            such other remedy as Broomhill Manor considers appropriate with regard to the circumstances.

2.2          In this contract, a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance of the contract, including but not limited to:

2.2.1            acts of God, flood, drought, earthquake or other natural disaster;

2.2.2            epidemic or pandemic;

2.2.3            terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

2.2.4            nuclear, chemical or biological contamination or sonic boom;

2.2.5            any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;

2.2.6            collapse of buildings, fire, explosion or accident;

2.2.7            any labour or trade dispute, strikes, industrial action or lockouts;

2.2.8            non-performance by suppliers or subcontractors; and

2.2.9            interruption or failure of utility service.

Cancellation of bookings made before 8th March 2020

We must be notified immediately by phone and also in writing of any cancellation.  We will endeavour to re-let the cottage.  If we are able to re-let your booking, we will refund to you the final letting price (which may be less than you paid) less a small administrative charge.  If we are unable to re-let the booker is legally responsible for the balance in full and there will be no refund under any circumstances.

Cancellation Insurance

For bookings for holidays arriving before 1st August 2020, we strongly recommend cancellation insurance is taken out. PG Hayman can provide cancellation insurance if required (Tel: 02392 419070). Further information can be found here

Arrivals, Departures and Period of Hire

Bookings are from 4.00pm on the day of arrival until 10.00am on the day of departure.  Late departures may result in you being charged a further day’s rental.  The property is only to be used for the purposes of holiday during the period booked and not for any other purpose or period of time.  There is no relationship created of Landlord and Tenant between the parties.  You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

Number of persons using the Property

The maximum number of guests is stated on the website.  Under no circumstances can extra guests be accommodated.  We reserve the right to decline accommodation if this condition is not observed.

Visitors

Any persons other than members of your party may not use the facilities at Broomhill Manor.

Towels and Linen

All bed linen, towels and kitchen towels are supplied, with the exception of swimming/beach towels and cot bedding.

Rules and Procedures

Guests are required to familiarise themselves with and observe the rules and procedures of Broomhill Manor contained within the Information Book in each property, particularly regarding Health and Safety around the swimming pools, in the grounds and while using hot-tubs.

Liability

Whilst every effort is made to ensure the safety of guests, the cottages and facilities at Broomhill Manor are used entirely at your own risk.  Broomhill Manor, its employees and representatives shall not be liable for any loss or damage to your property howsoever arising.  You must take all necessary steps to safeguard your personal property and baggage.  No responsibility can be accepted for loss or damage to motor cars.

Damage and Care of the Property

You are responsible for the property during the Holiday Period and are expected to take reasonable care.  The cottage is thoroughly cleaned prior to the hirer’s arrival and the booker undertakes to leave the cottage, furniture and equipment clean and tidy at the end of the hire period.  We reserve the right to demand the immediate withdrawal of any persons behaving in a manner detrimental to the property or comfort of other guests.  All damage and breakages are the legal responsibility of the booker and should be made known to the owners.  If you lose a key we will replace it upon your paying for the cutting of a new one.

Pets

In view of the proximity of horses and farm animals, we only allow a small number of well-behaved dogs by prior arrangement in certain cottages.  We do not charge for dogs, but we do reserve the right to charge for any additional cleaning services or damage they may cause.  Dogs must be kept on leads when walking within the grounds and must not be left unattended in your cottage.

Smoking or Vaping

Smoking or vaping is not allowed in any of the cottages or internal public areas and any breach of this condition could result in a cleaning charge.

Fire Safety

Candles, fireworks, indoor smoking and similar fire hazards are not allowed. Guidance for the use of wood burners must be observed. Familiarise yourself with the Fire Safety Emergency Plan.

Right of Entry

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out necessary repairs and maintenance.

Complaints

We make every effort to ensure that you have an enjoyable stay but if you have any problem or cause for complaint, please contact us immediately to give us the chance to resolve it during your stay.

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